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Re: Does customer training increase software license contract value and renewals?
Hi @David Leaser, great question! TSIA's Education Services Members are able to access this recent poll results: https://www.tsia.com/resources/tsia-quick-poll-the-impact-of-training-on-product-subsc…2 -
Re: Training Credits to be used with Services?
I worked with a points/credits system with a pre-determined effort/price table for different engagements, whether consulting or training, depending on the customer's needs. Usually, consulting was mo…1 -
Re: Training NPS benchmark
Hi Joachim, NPS can be an important metric to education services: https://www.tsia.com/blog/how-customer-experience-evaluations-can-improve-education-services Since your company is a TSIA Member for …1 -
Re: CSAT, NPS, CES, VES - What are your thoughts?
Hi @Neal Hatton , NPS is not dead, but the issue is how many companies have been using it. Companies often do not apply it correctly, rely only on NPS metrics, and cannot go deeper into root causes t…1 -
Re: Percent of cases caused by infrastructure incidents
Hello @Robert McGinness . That's an interesting analysis. Running Problem Management's root cause analysis would be essential to establish this data correlation. What we did informally was to follow …1